Terms of Service

Welcome to xduty (“Platform”, “we”, “us”). xduty is an online scheduling and coordination platform that connects off-duty law enforcement officers (“Officers”) with scheduling coordinators (“Coordinators”) and the companies they serve (“Companies”). xduty provides the technology for contract management, shift scheduling, roster management, and workforce coordination. xduty does not employ Officers. Officers are independent contractors whose work agreements are with the Company they work for, arranged through the Coordinator.

By creating an account, subscribing to a plan, creating a contract, or claiming a shift, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

• Coordinator: A user who manages off-duty contracts, officer rosters, and shift scheduling on behalf of one or more Companies. Coordinators use the Platform on a plan (Starter, Coordinator, Pro+, or Enterprise).
• Officer: An off-duty law enforcement officer who claims and works shifts created by Coordinators.
• Company: A business entity that hires Coordinators to manage its off-duty security staffing and pays the Officers who work for it. A Company may also use the Platform on a plan (Business Free, Business, or Enterprise).
• Contract: A work agreement created by a Coordinator, specifying positions, shift dates, times, locations, and hourly rates.
• Shift: An individual work assignment generated from a Contract, with a specific date, time, and location.
• Claim: An Officer’s binding acceptance of a Shift assignment.
• Fill Board: A marketplace feature where Coordinators post unfilled shifts for verified Officers outside their roster to request.
• Direct Payment: Compensation paid to Officers directly by the Company they work for (via check, direct deposit, or cash) outside the Platform. Coordinators schedule work but do not pay Officers, and xduty does not process, guarantee, or mediate officer compensation.

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials, including any passkeys you register. You agree to notify us immediately of any unauthorized access to your account.

Officers must verify their identity and peace officer credentials before accessing certain platform features, using the methods we offer, such as a commission card upload, a government email address, or identity verification through Stripe Identity. By completing verification, you consent to the collection and processing of the information and documents you provide for the purposes of identity confirmation and peace officer license verification.

Coordinator Plans: Coordinators may use the free Starter plan or subscribe to the Coordinator or Pro+ plan; Enterprise is available by arrangement. Each plan provides different levels of access to platform features, including contract, shift, and roster limits, reports, and the Fill Board. New Coordinators receive a 90-day Pro+ trial with no payment method required; when it ends, the account moves to Starter unless you subscribe.

Company Plans: Companies may use the free Business Free plan or subscribe to the Business plan; Enterprise is available by arrangement. A Company on the Business or Enterprise plan may sponsor Coordinators it works with, so their work for that Company runs without plan limits at no cost to them. Sponsorship depends on the Company’s plan and its link with the Coordinator, and may end when either ends.

Plan details and current pricing are on the Platform’s pricing page.

Billing: Paid plans are billed monthly or yearly via Stripe. By subscribing, you authorize recurring charges to your payment method on file at the interval you choose. Before you subscribe or change plans, we show you the amount that will be charged. Changing plans or billing interval takes effect when you confirm it; the unused part of your current period is credited toward your future charges. We email you before a yearly plan renews. If a payment fails, your plan becomes past due until it is paid, and it may end if it remains unpaid.

Cancellation: You may cancel at any time from your plan or billing page. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then. Your account then moves to the free plan (Starter for Coordinators, Business Free for Companies).

Availability: The Fill Board is part of the Pro+ and Enterprise plans, and is available on work for a Company that sponsors the Coordinator. There is no per-post fee.

Posting Shifts: Coordinators may post unfilled shifts to the Fill Board, or have them posted automatically a set time before they start, making them visible to verified Officers in the contract’s counties who are not already on the contract. A Coordinator may also share shifts with another Coordinator’s crew working for the same Company. Officers may request to fill posted shifts, subject to Coordinator approval, which may be manual or automatic and may be limited to Officers at or above a reliability score the Coordinator chooses.

Officer Obligations: Officers approved for a Fill Board shift are bound by the same obligations as directly invited Officers, including the shift attendance and drop policies described in these Terms.

By subscribing to a paid plan, you acknowledge and agree to this no-refund policy. This policy is a material term of your agreement with xduty.

Coordinators: When you create and publish a contract, you represent that you are authorized to schedule the work on behalf of the Company it is for, and that the contract details (location, dates, times, responsibilities, and rates) are accurate and complete.

Companies & Officer Compensation: Officers are paid directly by the Company they work for (not by the Coordinator and not by xduty) via check, direct deposit, or cash, at the rates specified for the shifts they work. xduty does not process, guarantee, or mediate officer compensation. Payment terms, timing, and method are between the Company and the Officer, as is any tax reporting the Company owes, such as Form 1099-NEC. Reports on the Platform, including year-end summaries, are provided for convenience and are not tax forms.

Officers: When you claim a shift, you are entering a binding commitment to appear at the specified location and time and perform the described duties for the duration of the shift. Failure to fulfill a claimed shift may result in account restrictions.

Each contract creation and shift claim is recorded with your IP address, timestamp, and browser information as evidence of your consent and acknowledgment.

Officers may drop a claimed shift on their own until the contract’s drop window begins, which is 14 days before the shift unless the Coordinator sets a different window. Inside the window, an Officer may ask the Coordinator to approve a drop, or offer the shift to other Officers as a swap or trade; a swap no one takes before the shift counts as a drop. Once a shift has started, or the Officer has checked in or recorded time, it can no longer be dropped or traded.

A Coordinator may record a no-show when an Officer does not appear for a shift; the Officer is notified, and certified time for the shift clears it. Completed shifts, drops (especially within 24 hours of the start), and no-shows make up an Officer’s reliability score, which is based on the Officer’s shifts across the Platform and is shown to Coordinators who have the Officer in their network or on their contracts, or whose Fill Board shifts the Officer requests. Frequent drops or no-shows may result in account limitations or removal from rosters.

Officers may check in and out of a shift on the Platform. If your device shares its location when you do, we record it and show the Coordinator (and a Company on the Business or Enterprise plan) whether you were on site and how far you were from the post. Companies are not shown your exact location.

Officers must certify their actual arrival and departure times after completing a shift. Time certifications are binding statements of hours worked. Intentionally falsifying time entries constitutes fraud and may result in immediate account termination.

You may opt in to text message (SMS) notifications from xduty in your notification settings after verifying your mobile number. Depending on your role and the categories you choose, messages may include shift reminders and swap pickups, alerts about late officers or last-minute drops, backup coverage updates, and verification codes. Message frequency varies with your activity. Message and data rates may apply.

Reply STOP to any message to stop receiving texts, or turn categories off in your settings at any time. For help, contact support@xduty.co. Mobile carriers are not liable for delayed or undelivered messages. Opting in to texts is not required to use the Platform.

Any disputes arising out of or relating to these Terms, your use of the Platform, or any contract or shift shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, conducted in Travis County, Texas.

Class Action Waiver: You agree that any claims will be brought individually and not as part of a class action, consolidated action, or representative proceeding.

Chargeback Notice: Filing a chargeback or payment dispute with your bank or card issuer instead of resolving the matter through this dispute resolution process may result in account suspension and collection action for the disputed amount plus applicable fees.

xduty provides a scheduling and coordination platform. We do not employ Officers, and Officers are independent contractors responsible for their own conduct, licensing, and insurance. xduty is not a party to work agreements between Coordinators, Companies, and Officers. xduty does not process or guarantee officer compensation. All payments are handled directly between Companies and the Officers they pay.

To the maximum extent permitted by law, xduty’s total liability for any claim arising out of your use of the Platform shall not exceed the total fees paid by you to xduty in the twelve (12) months preceding the claim.

xduty is not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, loss of data, or business interruption.

You agree to indemnify and hold harmless xduty, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Platform, your violation of these Terms, or your violation of any applicable law.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Effective” date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

If you have questions about these Terms, please contact us at support@xduty.co.